Persatuan Penduduk Ferrea Denai Alam (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

Personal Data We Collect

We collect personal data that you provide to us, or that is generated through your use of our services, including:

• Identity and contact details — name, house or unit number, phone number, email address.
• Visitor and access data — visitor names and vehicle details you register, entry pass records, and access card information.
• Billing and payment data — invoices, orders, and payment records processed through our payment gateway.
• Communications — messages you send to us via our Telegram and WhatsApp channels, email, or web portal.

How We Use Your Personal Data

We process your personal data for the following purposes:

• To manage community membership, residency records, and access control.
• To register and verify visitors and vehicles entering the community.
• To issue invoices and process payments for community dues and services.
• To communicate with you regarding your account, community matters, events, and notices.
• To maintain the safety and security of the community.
• To comply with legal and regulatory obligations.

Disclosure of Your Personal Data

We do not sell your personal data. We may disclose your personal data to:

• Authorised committee members and administrators of the association acting on a need-to-know basis.
• Service providers who process data on our behalf, such as our payment gateway (Billplz) and messaging providers (Telegram, WhatsApp), bound by confidentiality obligations.
• Government authorities, law enforcement, or other parties where required by law.

Data Retention

We retain your personal data for as long as it is necessary to fulfil the purposes set out in this policy, or as required by applicable laws. When data is no longer required, it is securely deleted or anonymised.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

Your Rights Under the PDPA

Subject to the provisions of the PDPA, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent to the processing of your personal data, where applicable.
• Limit the processing of your personal data for certain purposes.

To exercise any of these rights, please contact us using the details below. Note that withdrawing consent may affect our ability to provide certain services to you.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us at: [email protected].