As of 30 Nov 2021, our contract with the third-party Community Management Service (henceforth CMS) has officially ended. On 18th of Dec 2021, the RA committee has conducted a meeting to discuss the matter, among other things. Following this meeting, the RA committee has unanimously agreed to discontinue the subscription with the third-party service provider.

There were a few factors that influenced this decision, here are some of the key highlights:

1. Data inconsistencies between legacy and new billing system that caused major difficulties with payment tracking and reconciliation.
2. Bugs in the system that resulted with people not receiving invoices and/or receipts.
3. Bugs in the visitor management system, causing confusion between guards and residents.
4. Poor technical and business support pertaining to system stability, usability, functionality and visibility.
5. Incomplete documentation and lack of training.

Taking everything into account, the RA committee has concluded that the CMS and its provider failed to serve the interest of the community adequately and professionally.

We’d like to assure everyone that the committee is working hard to address any concerns with regard to the security and management of our community. Some of these includes:

1. A qualified accountant to verify and audit our financial details.
2. Enhancements to visitor management SOP.
3. A new online system to manage our community.

RA will be making another announcement in the next few days on the new replacement for the CMS, including billing and visitor management systems.

If you have any concerns, please address your enquiries to our email: [email protected]